Marvin Names Vice President of Customer Services

Marvin has promoted Chris Jones to the new role of vice president of customer services. In this role, Jones will lead Marvin’s efforts to deliver unmatched service at key points of the customer experience.

Jones has served in leadership roles at Marvin for more than 18 years across organizational development and training, quality, materials, logistics and manufacturing operations. Most recently, Jones was the senior director of fenestration supply chain at Marvin. Previously, Jones held customer service and training roles at The Schwan Food Company, Convergys and O.C. Tanner.

“Collaboration and shared understanding are at the top of Chris’s values list, and his history of evolving people, processes and teams and driving alignment toward future goals will be an asset as our customer services team moves full steam ahead with bold plans and big opportunities,” said Marvin Chief Marketing and Experience Officer Christine Marvin. “He is in lockstep with the customer perspective and his track record of exceeding customer expectations and leveling up business practices ideally position him to take on this role.”

Jones is based at Marvin’s headquarters in Warroad, Minn., where he will oversee all aspects of customer services, including pre- and post-sales, support services and continuous improvement initiatives as Marvin continues to implement innovative and customer-centric service solutions.

“Marvin’s commitment to the customer is unmatched and I’m energized by the opportunity to respond to emerging needs, remove roadblocks and offer a fresh perspective on how we can best serve all who trust us with their business,” said Jones.

Marvin operates in 19 cities across North America and is ranked on Forbes magazine’s America’s Best Large Employers, an exclusive list of the nation’s top places to work with more than 5,000 employees.