FAQ Knowledge Articles

For care and maintenance, see the Care and Maintenance webpage of www.marvin.com or consult the respective Owner's Manuals.

For operating instructions, see the Double Hung - Next Generation Operating Instructions or Double Hung Operating Instructions or Glider Operating Instructions or Casement Operating Instructions.

Cleaning Glass

Keep your Marvin windows and doors looking their best with regular interior and exterior glass cleaning.

  • Glass Cleaning
  • The Do’s and Don’ts of Glass Cleaning
  • Removing Labels from Glass

Glass Cleaning

For best results, do not clean glass when it is exposed to direct sunlight.

  1. Start cleaning glass at the top of the building and continue to lower levels.
  2. Soak the glass surface with a clean water and soap solution to loosen dirt and debris.
  3. Use a mild, non abrasive window washing solution and apply with a non abrasive applicator.
  4. Immediately after washing the glass, remove all of the cleaning solution with a squeegee, taking care not to allow any metal surface of the cleaning equipment to touch the glass surface.
  5. Dry all cleaning solution from window gaskets, sealants and frames. Also, make sure that no abrasive particles are trapped between the glass and the cleaning material. Window and door gasket, sealants and frames are susceptible to deterioration if the water and cleaning solutions are not dried away immediately after cleaning.

Use of razor blades or knifes is not recommended on any coated glass such as Low E II. However, if paint or other construction residue cannot be removed from any non-coated glass surface with normal cleaning, a new 1" razor blade may need to be used on small areas only! Scraping should be done in one direction only. Never scrape in a back and forth motion, this will only trap debris under the blade and permanently scratch the glass.

WARNING: Do not use scrapers for cleaning glass. Glass scratched by a scraper is not covered under the Marvin Window and Door warranty.

The Do's and Don'ts of Glass Cleaning

DO

  • Clean glass when dirt and residue appear
  • Determine if coated glass surfaces are exposed
  • Exercise special care when cleaning coated glass surfaces
  • Avoid cleaning tinted and coated glass surfaces in direct sunlight
  • Start cleaning at the top of the building and continue to lower levels
  • Soak the glass surface with a clean water and soap solution to loosen dirt and debris
  • Use a mild, non abrasive commercial window cleaning solution
  • Dry all cleaning solution from window gaskets, sealants and frames
  • Clean one small window and check to see if procedures have caused any damage before continuing

DON'T

  • Use scrapers of any size or type for cleaning glass
  • Allow dirt and residue to remain on glass for an extended period of time
  • Clean tinted or coated glass in direct sunlight
  • Allow water or cleaning residue to remain on the glass or adjacent materials
  • Begin cleaning without rinsing off excessive dirt and debris
  • Use abrasive cleaning solutions or materials
  • Allow metal parts of cleaning equipment to contact the glass
  • Trap abrasive particles between the cleaning materials and the glass surface
  • Allow splashed materials to dry on the glass surface

Removing Labels from Glass

New Marvin windows and doors will bear a Marvin label. Labels and adhesive residue should be removed from glass as soon as possible after installation. If a label does not release from the glass easily, use the methods described below to remove it.

  1. Soak the label thoroughly with isopropyl alcohol (rubbing alcohol). Rub the alcohol into the label with a gentle motion until the adhesive and label are removed. 
    OR
  2. Soak the label thoroughly with acetone (nail polish remover) and peel the label off after a few minutes.

Remember:

  • Do not remove labels when exposed to direct sunlight.
  • Cleaning agents must not to come in contact with weatherstrip or finishes, as damage may result.

Cleaning Glass

The best method to clean the glass on your Integrity product is to first soak the glass surface with a clean water and soap solution to loosen dirt or debris. Use a mild, non-abrasive window washing solution and apply with a non-abrasive applicator. Immediately after washing the glass, remove all of the cleaning solution with a squeegee, taking care not to allow any metal surface of the cleaning equipment to touch the glass surface. Make sure that no abrasive particles are trapped between the glass and the cleaning material. Window and door gaskets, sealants and frames are susceptible to deterioration if cleaning solutions are not rinsed and dried immediately after cleaning.

CAUTION: Do not use razor blades, knives or scrapers for cleaning glass surfaces.


Screens and Energy Panels

Cleaning Screens

Cleaning the screens on your Marvin windows and doors is best done by removing the screens altogether, laying them on a flat clean area, like a sidewalk, and spraying off any dust with water from your garden hose.

Allow the screens to completely air dry before replacing them in the window or door.

If you live in a cold climate, it is recommended that you remove exterior window screens and screen doors during the winter. The mesh may collect snow and ice, causing the screen to sag.

Always work from the exterior of the door when removing and replacing door screens.

Screen Removal and Installation

Follow the directions below to remove and reinstall different screen types.

Windows – Interior Screens

Interior screens, such as those found on Casement and Awning windows, sit within a groove in the interior millwork of the window and use spring-like tension to remain in place.

To remove interior screens, simply lift up on the finger lifts (or finger routes) at the bottom of the screen. This will cause the spring-like mechanism at the top of the screen to compress. Using the finger lifts and continuing to apply upward pressure, draw the bottom of the screen out of the window.

To reinstall the screen, place the top of the screen in the top of the window. Holding the screen using the finger lifts, gently push up on the screen. This will cause the spring-like mechanism at the top of the screen to compress. Using the finger lifts and continuing to apply upward pressure, place the bottom of the screen into the window.

Windows - Exterior Screens


Exterior screens (such as those found on Clad Ultimate Double Hung and Tilt-Turns) utilize a plunger pin system.

To remove the screen, grasp the plunger pins and pull inward until the pins clear the screen lip on the frame cladding.

On Clad Ultimate Double Hungs, push the screen outward, grasp screen frame and pull down slightly. Turn the screen sideways and bring it through the window into your home.

To reinstall the screen, place the screen sideways through window frame, turn it to an upright position and place the top plunger pins against the screen lip at the head jamb.

Pull the screen towards the interior, holding the plunger in the open position. When the screen is flush against the frame, release the plungers to lock the screen against the screen lip.

Please note:

  • Marvin recommends that the operating sash on double hung windows be removed from the window before attempting to remove the screen. Removing the sash will allow easier removal of screen.
  • Certain size screens have a factory bow in the frame; this is to ensure a snug fit and is not a defect.
  • Every screen installed on Marvin products has a label affixed to it that states the following, "WARNING: Screen will not stop child from falling out window. Keep child away from open window." If the sticker is removed, please take extra precautions to make sure children do not lean on the screen, especially when the window is open.

Maintaining Energy Panels

Often confused with storm windows, an energy panel is technically a glazing option. It is a removable, exterior glass panel finished on the edges by a surround. Energy panels cover the exposed glass surface of each sash, and offer added energy efficiency for wood windows with single glazing.

Occasionally make sure that all fasteners on your energy panels are closed securely. Clean and maintain the glass the same way as your other windows for regular interior and exterior care.

Do not caulk around your energy panel. It is designed to allow a certain amount of air circulation.

Screen options differ by the type of door. Please see individual door sections for instructions on screen door removal and installation.

Ultimate Sliding French Doors and Sliding Patio Doors - (page not found)

Ultimate Swinging French Doors and Ultimate Arch Top French Doors - (page not found)

Trimline Patio Door - (page not found)

Safe-T-Plus Patio Door - (page not found)

Terrace Door - (page not found)

Screens

To clean your screens, remove them from the window, lay them on a flat clean area and spray off any dust with water from your garden hose. Allow them to dry thoroughly before replacing. In cold climates it is recommended you remove screens from doors during the winter as collected snow may cause the screen to stretch and sag.