Customer Service & Sales Support - Warroad, MN;

At Marvin Windows and Doors, we have Careers - Built around you. TM We are committed to the development and growth of your career goals.  Work for a company that knows the value of employees, relationships, quality, and guiding principles.  We are seeking a Service Support Representative to join the National/Dealer Direct Inside Service Department at our Warroad, MN location.
 
Responsibilities include:
  • Providing professional, courteous and timely responses to customer inquiries; must be able to compose professional letters and e-mails and gather complete, accurate information to help in the decision making process
  • Providing product and warranty information to co-workers, distributors, dealers, builders and homeowners; understand warranty guidelines and Marvin service programs; learn to identify product features on new and obsolete products
  • Utilizing the Marvin systems (ICIM, Siebel, Order Management System, Print Book Viewer, Imaging and On-line Docs) to document information, research, and validate order information; use Microsoft Outlook and Task Manager to manage tasks and assist in follow through

Requirements include:

  • 2-year degree or equal experience
  • Excellent interpersonal, communication, negotiating and problem solving skills
  • Organizational skills
  • Door and window product knowledge
  • Knowledge of the building industry

Hours: 9:00 - 6:00 Mon.-Fri. w/1 hour lunch

If you meet these qualifications and are a high energy person ready to accept this exciting and challenging opportunity, please apply with cover letter and resume to:

Marvin Windows and Doors

PO Box 100

Warroad, MN 56763

ATTN: Belle, HR

E-mail: apply@marvin.com

Fax: 218-386-4204

EOE

 

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