Replacement Parts and Service

Marvin is committed to standing behind our products with quick, responsive service and a comprehensive warranty.

REGISTER YOUR MARVIN PRODUCTS

Please register your Marvin products within 90 days of the products' installation. As a result of registering your products, you will receive a copy of the Marvin Homeowner's Manual. This informative brochure includes general information on cleaning, answers to common window and door questions and many other helpful hints. There are three ways to register your Marvin products: 

  • Complete an online registration Call Marvin at (800) 533-6898 Return the Warranty Information Card included with your Marvin windows and doors via postal mail. This detachable card can be found on the back page of the Installation Instructions delivered with your Marvin products.

Marvin respects your privacy. Marvin will not share, rent or sell any information you provide as part of the warranty registration process. If you have already contacted your retailer and they have been unable to assist you or have recommended that you contact us, replacement parts can be purchased directly from Marvin by using MasterCard, Visa or Discover credit cards as the primary form of payment. Replacement parts will be provided at list price with any applicable shipping carges applied. The purchasing of non-warranty parts directly from Marvin is a service that is currently available to US homeowners only.

PURCHASE REPLACEMENT PARTS

Replacement parts, such as hardware and screens, can be ordered through your local Marvin retailer. The easiest and most accurate way to order replacement parts is by contacting the retailer from whom you purchased your Marvin window or door products. If you purchased Marvin products through a builder or a remodeler, you may need to contact them to find out the name and location of the Marvin retailer with whom they placed your product order. If you can not determine the name of the retailer, search the Marvin Retailer Locator or call 1-800-346-5128 to find a retailer near you. If you have already contacted your retailer and they have been unable to assist you or have recommended that you contact us, replacement parts may be purchased directly from Marvin by using MasterCard, Visa or Discover credit cards as the primary form of payment. Replacement parts will be provided at list price with any applicable shipping charges applied. The purchasing of non-warranty parts directly from Marvin is a service available to US homeowners only.

SERVICE REQUESTS

If your window or door issue cannot be remedied using the Troubleshooting and Adjustments information found on this web site, you may require the assistance of a service professional. Marvin partners with a network of regional distributors and retailers who service Marvin windows and doors. The service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor. Use the Contact Us form on this web site or call 1-888-537-7828 to report a service issue and find the service representative nearest you.

HOW TO IDENTIFY A MARVIN WINDOW OR DOOR

MANUFACTURED AFTER NOVEMBER 2003

Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash or door panel. This etching contains the following information: 

  • CIG-G 03 IGCC@CBA IGMAC C03604162118 NFRC-007/010/246/247 MARVIN WINDOWS AND DOORS

When contacting a Marvin retailer regarding a service request or warranty claim, please provide them with the product’s serial number. It is used to validate that the product was manufactured by Marvin and to retrieve original order information that can be helpful when servicing your window or door.

MANUFACTURED BEFORE NOVEMBER 2003

For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.

A Marvin swinging or sliding door can be identified by its beige Ultrex sill. Ultrex is not metal or vinyl. It is a pultruded fiberglass material with superior strength and durability.

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