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10/29/2006 -
Marvin Windows and Doors Ranks Highest In Satisfying Architects According To J.D. Power and Associates Study
WARROAD, Minn. – An inaugural study conducted by J.D. Power and Associates and McGraw-Hill Construction ranks Marvin Windows and Doors highest among residential window and patio door manufacturers in satisfying architects.
The 2006 Residential Window and Patio Door Architect Satisfaction StudySM was designed to provide comprehensive information to assist window and patio door manufacturers in their efforts to improve customer satisfaction. Overall architect satisfaction was based on performance in six factors. They are (in order of importance): features and design; performance; sales and marketing support; architectural design support; warranty; and price.
Marvin received the highest ratings in four of the most heavily weighted satisfaction categories: features and design; performance; sales and marketing; and architectural design support.
"As the lead designers, architects play a critical role in bringing people's homes to life," said Susan Marvin, president, Marvin Windows and Doors. "We value the opinion of these experts, which makes this recognition exceptionally rewarding. We will continue to strive to exceed expectations and maintain our company's core commitment to customer satisfaction."
The 2006 Residential Window and Patio Door Architect Satisfaction Study was based on responses from 712 architects. Each respondent evaluated up to two manufacturers of windows and patio doors they specify for projects most frequently.
About Marvin Windows and Doors
Marvin Windows and Doors is a premier manufacturer of made-to-order wood and clad wood windows and doors. The company's Made for you® philosophy enables Marvin to offer the industry's most extensive selection of shapes, styles, sizes and options. The privately-held, family-owned company is headquartered in Warroad, Minn., a small Minnesota town just six miles from the Canadian border.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates can be accessed online at www.jdpower.com.